Privacy Policy for SuppMate

Effective Date: March 16, 2024

1. Introduction

This Privacy Policy describes how SuppMate (“we,” “our,” or “us”) processes your personal data when you use our mobile application (“App”). We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR).

2. Data Controller

SuppMate is operated by:

Jiri Stepanek

Na Kopci 164

25162 Svojetice

Czech Republic

Email: jiri@palmmedia.cz

3. Personal Data Collected

We may collect and process the following categories of personal data:

  • Account Information: Name, email address, subscription status
  • Health Data: Supplement intake, mood tracking, streaks, daily habits, supplement protocols, and other related information provided through the App
  • Technical Data: Device information, operating system, IP address, usage statistics, crash reports
  • Payment Data: Managed through third-party payment processors (RevenueCat). We do not store sensitive payment information

4. Purposes of Data Processing

We use your personal data to:

  • Provide and maintain App functionality
  • Offer personalized supplement recommendations through AI
  • Track and analyze usage patterns to improve our services
  • Provide customer support
  • Manage subscriptions and payments
  • Ensure security and prevent fraud
  • Comply with legal obligations

5. Legal Basis for Processing

Our processing of your personal data is based on:

  • Consent: For health data and personalized recommendations
  • Contractual Necessity: To provide you with the App and manage subscriptions
  • Legitimate Interest: To improve our services, secure the App, and analyze performance
  • Compliance with Legal Obligations: To comply with applicable laws

6. Sharing of Personal Data

We may share your data with:

  • Service providers such as RevenueCat, Supabase, Contentful, and analytics providers
  • Law enforcement or government authorities if required by law
  • Other third parties with your explicit consent

We never sell your data to third parties.

7. Data Retention

We retain your data as long as your account is active or as necessary to provide services. You can request deletion by contacting us at jiri@palmmedia.cz.

8. Your Rights Under GDPR

You have the right to:

  • Access and receive a copy of your data
  • Rectify incorrect or incomplete data
  • Request deletion of your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time, without affecting previous lawful processing

To exercise your rights, contact us at jiri@palmmedia.cz.

9. Security

We implement appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

10. International Data Transfers

Your data may be stored and processed outside the European Economic Area (EEA) by our providers, who ensure adequate safeguards according to GDPR standards.

11. Children's Privacy

SuppMate is not intended for users under 16 years of age. We do not knowingly collect data from children under 16.

12. Updates to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated to you via the App or email.

13. Contact Us

For any questions, concerns, or requests regarding your personal data or this Privacy Policy, contact us at:

Jiri Stepanek

Na Kopci 164

25162 Svojetice

Czech Republic

Email: jiri@palmmedia.cz